ServiceWorld is a web-based system that integrates knowledge management and service management with community features. ServiceWorld originated as a research project conducted at the Research Institute for Operations Management.
ServiceWorld allows a manufacturer to more efficiently communicate with customers, while reusing gained knowledge to improve it's products and after-sales services. Key features are
- Customers can access technical information on the products they own, including customized construction plans, spare parts lists and manuals.
- Customers can discuss products with each other and with the manufacturer.
- Customers can create accounts to delegate work to it's employees.
- Technicians of the manufacturer can create FAQs and contribute to the knowledge base.
- Access to any information is granted based on the products a customer owns.
- Internationalization. ServiceWorld can be translated into any language. Users can choose a language for the user interface and any number of languages for content.
- A shopping solution that allows customers to order spare parts.
I was responsible for the software architecture and the implementation of ServiceWorld.
Further projects that I worked on can be found on my References page.